Refund & Returns Policy

At Moktob Academy, we are committed to providing high-quality Islamic education and ensuring every student has a positive learning experience. We understand that circumstances can change, and we have created a fair and transparent refund policy to protect both our students and our teachers.

This policy applies to all courses, programmes and services offered by Moktob Academy, including One-to-One Live Classes, Kids Quran Program, Tajweed Course, Hifzul Quran, Nazera Quran and Beautiful Voice Development.

Every new student is entitled to one free trial class before any payment is required. We strongly encourage all students to use this trial class to:

We offer refunds in the following circumstances:

Refunds will not be issued in the following cases:

To request a refund, please contact us directly via WhatsApp or email within the eligible timeframe. Please include the following information in your request:

Once a refund request is approved:

In the rare event that Moktob Academy needs to cancel a scheduled class, we will:

We understand that life is busy. Students may reschedule a class provided they give at least 24 hours' notice before the scheduled class time.

To reschedule, please contact us as early as possible on WhatsApp so we can rearrange without inconvenience to your teacher.

If you have any questions about this Refund and Returns Policy or would like to discuss your specific situation, please do not hesitate to contact us. We are committed to resolving all concerns fairly and promptly.